Auto Dialer Analyst

Job Description

Location: Tempe, AZ (Hybrid)

We are seeking a detail-oriented and analytical Auto Dialer Analyst on behalf of a high-growth operations team in Tempe, Arizona. This full-time, hybrid position is critical to managing outbound call campaigns, optimizing dialer performance, and delivering data-driven insights that directly impact contact strategy success. The ideal candidate brings hands-on experience with auto dialer platforms, a strong analytical mindset, and a working knowledge of telemarketing compliance standards. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys turning numbers into action.

Responsibilities:

• Manage and maintain the auto dialer system to ensure campaign configurations align with strategic goals and operational workflows
• Analyze outbound call data to identify trends, improve contact strategies, and maximize campaign performance
• Monitor real-time system activity and adjust pacing, list priorities, or agent allocation to meet performance and compliance targets
• Collaborate with IT and operations teams to resolve technical issues and support campaign deployment
• Ensure dialer activities comply with legal and regulatory requirements, including DNC (Do Not Call) lists and TCPA guidelines
• Generate and distribute regular performance reports tracking KPIs such as call volume, connection rates, drop rates, and conversion metrics
• Implement process improvements to increase dialer efficiency and agent productivity
• Train internal team members on proper dialer use and provide ongoing system support
• Participate in script strategy sessions and recommend adjustments based on campaign objectives and performance data
• Stay current with industry regulations and best practices related to outbound dialing systems and compliance

Qualifications:

• Bachelor’s degree in Business, IT, Data Analytics, or a related field preferred
• 2–3 years of experience working with outbound auto dialer systems (e.g., Noble, Five9, Genesys, Aspect) in an analyst or campaign management role
• Strong data analysis skills with proficiency in Microsoft Excel and reporting tools
• Familiarity with CRM platforms and system integration processes
• In-depth understanding of TCPA, DNC compliance, and outbound contact center operations
• Excellent problem-solving skills, attention to detail, and ability to make decisions based on data
• Clear communication skills and the ability to explain technical concepts to non-technical stakeholders
• Comfortable working both independently and collaboratively in a high-volume, deadline-driven environment

Schedule & Work Environment:

• Full-time, Monday through Friday
• Standard business hours with occasional flexibility depending on campaign needs
• Hybrid role located in Tempe, AZ
• Fast-paced, team-oriented operational environment with growth potential and strong performance culture

Salary Range: The salary range for this position is $55,000 –  $70,000 a year ($26.00 – $34.00 per hour), based on experience.

Interview Process:

• Initial Screening Call with TalentLNX.
• Technical Skills Assessment to evaluate proficiency with auto dialer systems and data analysis.
• Final Onsite Interview with the Operations Manager.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status under applicable law. We actively seek to recruit, develop, and retain talented individuals from diverse backgrounds, and we encourage all qualified candidates to apply for our job opportunities.