Patient Financial Counselor

Job Description

Location: Baltimore, MD (Greater Metro Area)

We are hiring for a Patient Financial Counselor with a regional health system located in the US. This position is a full-time, direct hire opportunity.

Responsibilities:

• Meet with patients before, during, and after visits to discuss estimated out-of-pocket costs and payment options
• Screen patients for eligibility in Medicaid, charity care, hospital financial assistance, and manufacturer copay programs
• Assist uninsured and underinsured patients with insurance marketplace enrollment and benefits applications
• Set up payment plans and negotiate self-pay balances within organizational guidelines
• Verify insurance benefits and provide patients with clear explanations of their coverage and liability
• Collaborate with patient access, billing, and social work teams to resolve complex financial cases
• Maintain accurate documentation of all financial counseling interactions in the patient accounting system
• Track and report on financial assistance utilization, self-pay conversion rates, and collection metrics
• Prepare cost estimates for scheduled procedures and communicate financial expectations to patients prior to service

Qualifications:

• High school diploma required; associate degree in healthcare administration or business preferred
• Minimum 2 years of experience in patient financial services, medical billing, or healthcare customer service
• Knowledge of Medicaid eligibility, financial assistance programs, and insurance marketplace enrollment
• Experience with hospital billing systems and patient accounting platforms
• Bilingual (English/Spanish) is a strong advantage
• Empathetic communication style with ability to discuss sensitive financial topics professionally

Schedule:

• Full-time position
• Standard business hours
• Standard full-time hours per pay period

Salary Range: The salary range for this position is approximately $40,000 – $52,000 annually ($19.23 – $25.00 per hour), based on experience and qualifications. Relocation assistance may be available for qualified candidates.

Interview Process:

• Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.