Medical Office Administrator

Job Description

Location: Durham, NC (Greater Metro Area)

We are seeking a Medical Office Administrator to lead the daily operations of a multi-provider practice, from front-office workflow and staffing to financial performance and regulatory compliance. This position is a full-time, direct hire opportunity based in the greater Durham, NC metro area.

This role is best aligned for a practice leader who is comfortable owning both the people and the numbers. You will supervise the non-clinical team, keep patient flow moving, manage the budget, and partner directly with physicians on the operational changes that improve patient experience. The ideal candidate brings hands-on multi-provider management experience, reads a monthly financial report with confidence, and builds the kind of front-office culture that patients notice.

Responsibilities:

• Manage daily operations of a multi-provider medical office including scheduling, patient flow, and staff supervision
• Oversee front desk, check-in and check-out, referral coordination, and medical records functions
• Monitor practice financial performance including charge capture, collections, and accounts receivable aging
• Manage office supply procurement, vendor relationships, and equipment maintenance
• Recruit, onboard, train, and evaluate non-clinical support staff
• Ensure compliance with OSHA, HIPAA, CLIA, and North Carolina healthcare facility regulations
• Partner with physicians on patient satisfaction initiatives and operational process changes
• Prepare monthly operational reports covering productivity, patient volume, and staffing metrics
• Manage the practice budget including expense tracking, invoice approval, and variance reporting
• Resolve escalated patient concerns related to scheduling, billing, and service delivery

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or a related field preferred; equivalent experience accepted
• Minimum of 3 years of medical office management experience in a multi-provider practice required
• CMPE, CMM, or a comparable practice management credential preferred
• Working knowledge of medical billing, insurance verification, and front-end revenue cycle operations
• Experience with practice management systems and EHR platforms required
• Familiarity with OSHA, HIPAA, and CLIA compliance requirements in an ambulatory setting
• Proven leadership skills with the ability to manage diverse teams and competing priorities

Schedule:

• Full-time position
• On-site in the greater Durham, NC metro area
• Standard business hours, Monday through Friday
• Standard full-time schedule of 40 hours per week

Salary Range:

The salary range for this position is approximately $62,000 – $75,000 annually ($29.81 – $36.06 per hour), based on experience and qualifications.

Interview Process:

Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.