Home Health Intake Coordinator

Job Description

Location: Philadelphia, PA (Greater Metro Area)

We are seeking an Intake Coordinator to support referral and admission workflows for home health, hospice, and private duty nursing services. This role is responsible for processing referrals, verifying coverage, coordinating documentation, and helping ensure patients are connected to care quickly and accurately.

This position is ideal for a detail-oriented healthcare professional with intake, referral coordination, or medical office experience who can balance speed, accuracy, and compassionate communication in a high-volume environment.

Responsibilities:

• Receive and process patient referrals from hospitals, physician offices, skilled nursing facilities, and case managers
• Verify insurance eligibility, obtain authorization for home health services, and confirm coverage parameters
• Collect clinical information from referral sources to determine patient acuity and appropriate service levels
• Coordinate with scheduling and clinical staff to assign cases and arrange initial home visits within required timeframes
• Ensure all intake documentation meets Medicare, Medicaid, and commercial payer requirements for home health admission
• Maintain referral tracking logs and report on conversion rates, referral sources, and turnaround metrics
• Communicate with patients and families about services, scheduling, and what to expect during the first visit
• Support compliance with CMS Conditions of Participation and state home health licensure requirements
• Verify face-to-face encounter documentation and physician certification requirements for Medicare home health admissions
• Coordinate with hospital discharge planners and case managers to ensure seamless transitions of care
• Process urgent and same-day referrals with expedited intake workflows
• Track and resolve authorization denials and payer coverage issues that delay admission
• Maintain knowledge of Medicare home health eligibility criteria, OASIS requirements, and PDGM payment model
• Support census management by monitoring referral volume, admission rates, and capacity across service areas

Qualifications:

• High school diploma required; associate degree in healthcare or related field preferred
• Minimum 2 years of experience in home health intake, medical office referral coordination, or healthcare customer service
• Knowledge of Medicare home health eligibility criteria, OASIS assessment requirements, and face-to-face encounter rules
• Experience with home health EMR systems (Homecare Homebase, Axxess, MatrixCare, or similar)
• Strong phone presence with ability to build rapport with referral sources quickly
• Excellent multitasking skills in a fast-paced, high-volume referral environment
• Understanding of HIPAA privacy requirements in home health documentation
• Organized and detail-oriented with ability to manage multiple concurrent referrals

Schedule:

• Full-time position
• Standard business hours
• Standard full-time hours per pay period

Salary Range: The salary range for this position is approximately $40,000 – $50,000 annually ($19.23 – $24.04 per hour), based on experience and qualifications. Relocation assistance may be available for qualified candidates.

Interview Process:

• Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.