Complex Case Manager, Licensed Clinical Social Worker (LCSW)

Job Description

Location: Chicago, IL (Onsite)

We are seeking a Complex Case Manager, Licensed Clinical Social Worker (LCSW) to support high-risk members within a multidisciplinary care management environment. This role is responsible for conducting psychosocial assessments, coordinating behavioral health and community-based services, and developing individualized care plans that address both clinical and social needs.

This position is ideal for a licensed social worker with managed care, behavioral health, or population health experience who is passionate about helping individuals navigate complex healthcare and social systems while improving long-term outcomes.

Responsibilities:

• Conduct comprehensive psychosocial assessments for members with complex medical, behavioral health, and social needs
• Develop individualized care plans focused on social determinants of health including housing, transportation, food insecurity, and financial barriers
• Coordinate behavioral health services including outpatient therapy, psychiatric care, crisis intervention, and substance use treatment
• Collaborate with nurses, medical case managers, physicians, and interdisciplinary teams on integrated care plans
• Connect members with community resources, government assistance programs, and social service organizations
• Provide crisis intervention support and assist with safety planning during behavioral health emergencies
• Support transitions of care from inpatient psychiatric facilities, acute care settings, and residential treatment programs
• Advocate for member access to medically necessary behavioral health and social support services
• Maintain accurate documentation of assessments, interventions, and care coordination activities within the care management platform
• Monitor member progress and adjust care plans as needed to support positive health outcomes
• Promote trauma-informed and member-centered care approaches throughout interactions
• Participate in care management meetings and interdisciplinary case reviews

Qualifications:

• Master of Social Work (MSW) degree from an accredited program required
• Active Licensed Clinical Social Worker (LCSW) licensure required
• Multi-state licensure preferred
• Minimum of 3 years of post-licensure experience in case management, behavioral health, or managed care required
• Experience within a health plan, managed care organization, or population health setting preferred
• Strong knowledge of community resources, behavioral health systems, and social determinants of health
• Experience with crisis intervention, trauma-informed care, and safety planning required
• Strong communication, advocacy, and care coordination skills

Schedule:

• Full-time position
• Standard business hours
• Standard full-time hours per pay period

Salary Range: The salary range for this position is approximately $70,000 – $95,000 annually ($33.65 – $45.67 per hour), based on experience and qualifications.

Interview Process:

• Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.