Job Description
Location: Fort Worth, TX (Onsite)
We are seeking a Patient Access Program Manager to lead front end revenue cycle operations and build a patient access program that sets every account up for a clean claim from the first point of contact. This position is a full-time, direct hire opportunity based in Fort Worth, TX. The role oversees registration accuracy, insurance verification, prior authorization, and point of service collections across a multi-site operation.
This role is well aligned for a hands on patient access leader who learns workflows firsthand and builds improvements alongside the staff who perform them. The ideal candidate leads onsite with a visible presence, coaches teams across multiple locations, and connects front end performance to strong reimbursement and a positive patient experience.
Responsibilities:
- Lead patient access operations across registration, insurance verification, prior authorization, and collections
- Drive registration data accuracy to support clean claims and strong reimbursement
- Manage insurance verification and eligibility workflows, including vendor tools
- Oversee prior authorization completion prior to scheduled services
- Establish point of service collection targets, scripting, and staff coaching programs
- Supervise patient access staff across multiple sites, including scheduling and coverage planning
- Monitor access metrics, including registration accuracy, authorization rate, and collection performance
- Analyze denial trends that originate at the front end and implement process level improvements
- Manage financial clearance workflows, including patient estimates and financial assistance screening
- Enhance the patient check-in experience, including wait times and intake flow
- Train staff on payer requirements, system workflows, and compliance standards
- Partner with revenue cycle leadership on shared performance goals
Qualifications:
- Bachelor’s degree preferred, or an equivalent combination of education and experience
- Minimum of 4 years of patient access or front end revenue cycle experience
- Prior supervisory or management experience leading a patient access team
- Working knowledge of insurance verification, eligibility, and prior authorization requirements
- Demonstrated success improving point of service collections
- Certified Healthcare Access Manager (CHAM) credential preferred
- Experience in a multi-site or multi-specialty environment preferred
- Strong understanding of how front end accuracy supports clean claims and reimbursement
Schedule:
- Full-time position
- Onsite in Fort Worth, TX
- Monday through Friday, standard business hours (Central Time)
- 40 hours per week
Salary Range: The salary range for this position is approximately $85,000 – $102,000 annually ($40.87 – $49.04 per hour), based on experience and qualifications.
Interview Process: Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.
Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.