Sharon Wilbeck

Inbound and Outbound sales and customer service for new, and current members. Provide information with the selection, presentation and recommendations for suitable products and services; that meet the needs and benefits the member. Always place the member's interest first. Daily, moment by moment, hour by hour, multi-task using excellent computer navigation and empathetic speaking skills. Engaged, conversational call control, through multiple systems, researching information, while applying a positive mental attitude solution. First call resolution, problem solving expertise for win/win member experiences. Experienced working with all internal digital platforms, systems and dual monitors: Web, Chat, Email for real-time communication in a virtual environment. Look up Providers, Facilities, Medications and plan Summary of Benefits, Evidence of Coverage for eligibility. Current skillsets: strong inbound/outbound call handling; active listening, analytical, with an educational learn with you skillset. Diligent follow up as needed. Self-motivated and comfortable working Remote. Driven to achieve goals. Adhere to call center metrics: AHT, ACW. Reliable, dependable, punctual, and destined for success!

Inbound Sales and Customer Service for Hotel Reservations for individuals and groups. Provide multi-location reservations including events, conferences, conventions and special requests. Professional reservation bookings including: customer service, cancellations, confirmations, rebooking's, refunds, payment information and policy change updates; in a timely and engaged manner. Provided Up Sells for car rental offerings and Hilton Grand Vacation add on promotions. A Top Revenue Producer!