Results-driven care management professional with over 8 years of experience in public health, client engagement, and case coordination across healthcare and social service settings. Demonstrated success in driving client satisfaction (97%) and retention (95%) through personalized support, operational efficiency, and leadership in team environments.
Healthcare Specialist proven in providing exceptional customer care , proficient in medical terminology with specialized training in pharmacy and insurance benefit management. Top performer in metric driven environment where I have successfully worked independently with little supervision with numerous operating systems on multiple screens.
