Outbound Dialer Performance Analyst

Job Description

Location: Phoenix, AZ (Hybrid)

We are seeking a highly analytical Outbound Dialer Strategy Analyst to support a fast-growing operations team responsible for large-scale outbound contact initiatives. This full-time, hybrid role plays a key part in optimizing dialing technology, improving campaign performance, and ensuring outbound activity aligns with both operational goals and regulatory standards.

The ideal candidate brings hands-on experience with automated dialing platforms, a strong command of performance analytics, and the ability to translate complex data into actionable recommendations that drive results.

Key Responsibilities:

• Configure and manage outbound dialing campaigns to align with evolving business and contact strategies
• Analyze call performance data to evaluate effectiveness, identify trends, and recommend optimization opportunities
• Monitor live dialing activity and make real-time adjustments to pacing, list segmentation, and agent distribution
• Partner with operations, technology, and compliance teams to support campaign execution and system stability
• Ensure all outbound dialing activity complies with TCPA regulations, DNC requirements, and internal compliance standards
• Produce recurring and ad hoc reports covering KPIs such as contact rates, abandonment, utilization, and conversion
• Identify and implement process improvements to enhance dialer efficiency and agent productivity
• Provide guidance and training to internal users on dialer functionality and best practices
• Support campaign planning discussions, including list strategy, call timing, and script effectiveness
• Stay informed on industry changes, platform enhancements, and regulatory updates impacting outbound dialing

Qualifications:

• Bachelor’s degree in Business, Analytics, Information Systems, or a related field preferred
• 2+ years of experience working with outbound dialing systems in a contact center or campaign operations environment
• Hands-on experience with auto dialer platforms such as Five9, Genesys, Noble, Aspect, or similar tools
• Strong analytical skills with advanced proficiency in Microsoft Excel and performance reporting tools
• Familiarity with CRM platforms and outbound system integrations
• Working knowledge of TCPA regulations, DNC compliance, and outbound contact center operations
• Detail-oriented problem solver with the ability to turn data into actionable insights
• Clear communicator able to support both technical teams and operational stakeholders
• Comfortable managing priorities independently in a fast-paced environment

Schedule & Work Environment:

• Full-time, hybrid role based in the Phoenix Metro Area, AZ
• Monday through Friday schedule
• Standard business hours with flexibility based on campaign demands
• Collaborative, performance-driven operations environment

Salary Range: The salary range for this position is $55,000 –  $70,000 a year ($26.45 – $33.65 per hour), based on experience.

Interview Process:

Selected candidates will participate in a multi-step interview process, which will include an initial screening call with TalentLNX, a technical evaluation focused on dialing systems and analytics, and a final interview with operations leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status under applicable law. We actively seek to recruit, develop, and retain talented individuals from diverse backgrounds, and we encourage all qualified candidates to apply for our job opportunities.