Member Advocate

Job Description

Location: Work From Home – Must Reside Within Commutable Distance to Dallas, TX

TalentLNX is seeking a Member Advocate on behalf of a leading pharmacy benefit and healthcare services company. This full-time, work from home role is ideal for individuals who are passionate about delivering exceptional service and have experience in customer service, call center operations, or pharmacy support.

Please Note: Candidates must reside within a commutable distance to Dallas, TX, to attend quarterly training sessions and team events.

Responsibilities:

• Inbound Support: Receive and respond to inbound calls from members with questions about their pharmacy benefits.
• Benefit Navigation: Provide accurate information on benefit coverage, formulary details, copays, and pharmacy network support.
• Customer Advocacy: Represent the member’s needs and provide compassionate, solutions-focused assistance to ensure issues are resolved in a timely and professional manner.
• Documentation: Maintain accurate call notes and follow-up records using internal systems and tools.
• Multi-Channel Communication: Support members through additional channels such as online chat, email, and escalated service requests.
• Team Collaboration: Work closely with internal teams including pharmacy operations, benefits specialists, and supervisors to deliver seamless service.

Work Environment:

This is a full time work from home role within a supportive, growth-oriented company. The team values high performance, compassion, and collaboration, with a strong emphasis on ongoing learning, flexibility, and service excellence.

Qualifications:

• High school diploma or equivalent required; some college preferred
• Certified Pharmacy Technician (CPhT) preferred, but not required
• Minimum of 2 years experience in a high-volume call center or customer service environment
• Prior experience in pharmacy, PBM, or healthcare-related service settings is a plus
• Strong verbal and written communication skills
• Comfortable working across chat, phone, and multi-system platforms
• Bilingual Spanish preferred but not required
• Strong problem-solving skills and ability to multitask in a fast-paced environment

Schedule 

• Full-time – Work From Home
• Monday – Friday rotating shifts between 8:00 AM – 8:00 PM CST

Salary Range: Compensation for this role ranges from $37,000 to $48,000 per year (approximately $18.00 to $23.00 per hour), depending on experience and qualifications.

Interview Process:

• Initial Screening – TalentLNX Recruiting Team
  A 20–30 minute introductory phone call to discuss your background, access-related experience, and what you’re looking for in your next opportunity. We’ll provide more detail about the role, clarify expectations, and ensure alignment on factors like compensation, travel, and team structure.

• Final Interview – Member Services Supervisor or Operations Manager
  A virtual final interview focused on your ability to manage high call volumes, navigate pharmacy benefit questions, and deliver a calm, solutions-oriented experience for members. You may be asked to walk through example scenarios or mock service situations.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status under applicable law. We actively seek to recruit, develop, and retain talented individuals from diverse backgrounds, and we encourage all qualified candidates to apply for our job opportunities.