Patient Access Representative, Shared Services

Job Description

Location: Atlanta, GA

We are seeking a Patient Access Representative to support registration, scheduling, insurance verification, and patient financial workflows within a shared services healthcare environment. This role is responsible for helping patients navigate access to care while ensuring accurate information is captured for clean claim submission and efficient downstream billing.

This position is ideal for a bilingual, service-oriented healthcare professional with experience in patient registration, medical front office support, or healthcare call center operations who is ready to grow within a structured patient access environment.

Responsibilities:

• Complete patient registration and pre-registration workflows across multiple encounter types
• Schedule appointments, procedures, and services according to facility protocols and referral requirements
• Verify insurance eligibility, benefits, deductibles, copays, and authorization requirements
• Initiate and track prior authorization requests and communicate updates to appropriate teams
• Collect copays, deductibles, and other patient financial responsibilities according to policy
• Provide patient cost estimates using available tools and payer information
• Set up payment plans and refer complex financial cases to the appropriate resource
• Resolve registration discrepancies, eligibility errors, and duplicate records before billing submission
• Document patient interactions, insurance updates, collections activity, and scheduling details accurately
• Support clean claim submission by ensuring demographic and insurance information is complete
• Communicate with patients in a professional, empathetic, and clear manner
• Meet productivity, accuracy, and service expectations in a metrics-driven environment

Qualifications:

• High school diploma or GED required; Associate degree in Healthcare Administration or related field preferred
• Minimum of 1 year of experience in hospital registration, patient access, medical front office, or healthcare call center required
• Knowledge of insurance eligibility, payer types, deductibles, copays, coinsurance, and authorization requirements
• Epic experience preferred, especially ADT, scheduling, or pre-registration workflows
• Ability to manage registration, scheduling, insurance, and financial conversations professionally
• Bilingual English/Spanish communication skills required
• Strong attention to detail, customer service skills, and ability to work in a structured environment

Schedule

• Full-time, onsite position
• Rotating shifts within facility operating hours, Monday through Saturday

Salary

The salary range for this position is approximately $42,000 – $58,000 annually ($20.00 – $28.00 per hour), based on experience and qualifications.

Interview Process:

• Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.