Patient Financial Counselor

Job Description

Location: Baltimore, MD (Greater Metro Area)

We are seeking a Patient Financial Counselor to support patient financial services within a regional health system. This is a full-time, direct hire opportunity. This role is responsible for helping patients understand their financial responsibility, reviewing coverage options, coordinating assistance programs, and supporting a clear, compassionate financial experience before and after care.

This position is ideal for a healthcare professional with experience in patient financial services, medical billing, insurance verification, or healthcare customer support who can explain sensitive financial information with accuracy, patience, and professionalism. The ideal candidate understands that healthcare affordability can be overwhelming for patients and families, and approaches every conversation with empathy, transparency, and a solutions-oriented mindset while balancing organizational financial goals with patient advocacy.

Responsibilities:

• Meet with patients before, during, and after visits to discuss estimated out-of-pocket costs and available payment options
• Screen patients for eligibility in Medicaid, charity care, hospital financial assistance programs, and manufacturer copay assistance programs
• Assist uninsured and underinsured patients with insurance marketplace enrollment and benefits applications
• Establish payment plans and negotiate self-pay balances within organizational guidelines
• Verify insurance benefits and provide patients with clear explanations of their coverage and financial responsibility
• Collaborate with patient access, billing, social work, and care management teams to resolve complex financial cases
• Maintain accurate documentation of all financial counseling interactions within the patient accounting system
• Track and report on financial assistance utilization, self-pay conversion rates, and collection metrics
• Prepare cost estimates for scheduled procedures and communicate financial expectations to patients prior to service
• Support patients through financial hardship situations by identifying resources and escalation pathways when appropriate

Qualifications:

• High school diploma required; Associate degree in Healthcare Administration, Business, or related field preferred
• Minimum of 2 years of experience in patient financial services, medical billing, insurance verification, or healthcare customer service required
• Knowledge of Medicaid eligibility requirements, financial assistance programs, and insurance marketplace enrollment processes
• Experience with hospital billing systems, patient accounting platforms, and insurance verification tools preferred
• Bilingual English/Spanish communication skills strongly preferred
• Strong organizational skills with the ability to manage multiple cases simultaneously
• Excellent communication skills and the ability to discuss sensitive financial topics professionally and compassionately
• Strong attention to detail and documentation accuracy

Schedule:

• Full-time, onsite position
• Monday through Friday, standard business hours
• Standard full-time schedule of 40 hours per week

Salary Range:

The salary range for this position is approximately $40,000 – $52,000 annually ($19.23 – $25.00 per hour), based on experience and qualifications. Relocation assistance may be available for qualified candidates.

Interview Process:

Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.