Specialty Pharmacy Account Manager

Job Description

Location: Pittsburgh, PA (Hybrid)

We are seeking a Specialty Pharmacy Account Manager to manage a defined territory of physician offices, infusion centers, hospital outpatient departments, and health system accounts, driving both retention and new business for a shared services center. This position is a full-time, direct hire opportunity based in the Pittsburgh, PA area on a hybrid schedule.

This role is best aligned for a commercially minded healthcare professional fluent in specialty drug benefit design, prior authorization workflows, and patient support programs. You will own the territory as an individual contributor, build trusted prescriber relationships, guide office staff through enrollment and benefit investigation, and escalate the access issues that stall therapy starts. The ideal candidate is supported here by reimbursement specialists, clinical liaisons, and intake coordinators, with real earning upside through performance incentives.

Responsibilities:

• Grow and retain a portfolio of 60 to 100 physician and health system accounts across the assigned territory
• Educate prescribers and office staff on specialty drug access, prior authorization, step therapy, and hub workflows
• Guide office staff through patient enrollment, prior authorization submission, and benefit investigation
• Escalate access issues including denied authorizations, formulary exclusions, and tier challenges to cross-functional teams
• Identify and qualify new opportunities within existing and prospective accounts to drive referral volume
• Partner with reimbursement managers on complex payer cases including Medicare routing and appeals
• Educate account teams on manufacturer programs, copay accumulators, and foundation referrals to overcome cost barriers
• Conduct business reviews with key accounts using utilization and service-level data
• Document account interactions, opportunities, and escalations in the CRM for territory planning and reporting
• Represent the organization at regional conferences, advocacy events, and health system meetings

Qualifications:

• Bachelor’s degree in Business, Life Sciences, or Healthcare Administration required; advanced degree preferred
• Minimum of 3 years of account management or sales experience in specialty pharmacy, biotech, or managed care required
• Working knowledge of specialty drug access mechanics including prior authorization, step therapy, specialty tiers, benefit routing, and REMS compliance required
• Familiarity with hub services, copay assistance, accumulator mitigation, patient assistance, and bridge enrollment required
• CRM proficiency required, Salesforce preferred, along with Excel skills for pipeline management and business reviews
• Demonstrated success building relationships with physicians and staff across independent practices, academic centers, and health systems
• Valid driver’s license and ability to travel within the assigned territory

Schedule:

• Full-time position
• Hybrid schedule with a combination of on-site days in the Pittsburgh, PA area and remote days
• Monday through Friday, standard business hours
• Territory travel as needed

Salary Range:

The salary range for this position is approximately $85,000 – $105,000 annually ($40.87 – $50.48 per hour), based on experience and qualifications.

Interview Process:

Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.