Patient Care Liaison

Job Description

Location: Work From Home – Applicants must reside in West Virginia

We are seeking an experienced Patient Care Liaison to support a national patient access program focused on improving therapy coordination and healthcare communication. This work from home position is ideal for a professional who demonstrates empathy, attention to detail, and a strong commitment to accuracy and patient care. The Care Liaison plays a key role in ensuring patients receive timely support throughout the prescription referral and access process while maintaining the highest standards of confidentiality and HIPAA compliance.

Responsibilities:

• Serve as a primary point of contact for patient referrals, documentation, and provider communication.
• Review and process incoming referrals with precision and compliance to program standards.
• Perform accurate data entry and maintain up-to-date patient and prescriber information in program systems.
• Manage outbound communications via phone, email, and fax to ensure timely responses and resolution of inquiries.
• Demonstrate professionalism and empathy in all interactions while adhering to HIPAA and privacy regulations.
• Collaborate with pharmacy operations, case management, and other internal departments to ensure coordinated patient support.
• Identify and escalate issues that may affect patient access, program performance, or compliance standards.
• Participate in process improvements and assist with assigned projects as needed.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 2 years of experience in healthcare, customer service, or patient support.
• Strong written and verbal communication skills.
• Proven ability to handle sensitive and confidential information in full compliance with HIPAA.
• Proficiency in Microsoft Teams, Outlook, Word, and Excel.
• Experience with pharmacy operations, HUB programs, or patient access services strongly preferred.
• Certified Pharmacy Technician (CPhT) credential is a plus.

Schedule & Work Environment:

• Full-time, work from home position.
• Standard operating hours between 8:00 AM and 8:00 PM EST, Monday through Friday.
• Reliable high-speed internet connection and a private, HIPAA-compliant home workspace required.

Salary Range: The salary range for this position is $39,500 – $56,000 a year ($19.00 – $27.00 per hour), based on experience.

Interview Process: Selected candidates will participate in a multi-step interview process, which will include a screening call with TalentLNX and one or more virtual interviews with Senior Leadership.

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status under applicable law. We actively seek to recruit, develop, and retain talented individuals from diverse backgrounds, and we encourage all qualified candidates to apply for our job opportunities.