Member Advocate

Job Description

Location:  Tucson, AZ – Work From Home

We are seeking a Member Advocate on behalf of a leading pharmacy benefit and healthcare services company. This full-time, work from home role is ideal for individuals who are passionate about delivering exceptional service and have experience in customer service, call center operations, or pharmacy support.

Please Note: Candidates must live within driving distance of Tucson, AZ to attend quarterly in-person trainings and team events.

Responsibilities:

• Receive and respond to inbound calls from members with questions about their pharmacy benefits
• Provide clear, accurate information about coverage, formulary details, copays, and pharmacy networks
• Represent the member’s needs with professionalism and empathy, ensuring timely issue resolution
• Document all member interactions and case details in internal systems
• Support multi-channel communication including live chat, email, and escalated service tickets
• Collaborate with internal teams such as pharmacy operations, benefits support, and service supervisors

Qualifications:

• High school diploma or equivalent required; some college preferred
• Certified Pharmacy Technician (CPhT) preferred but not required
• Minimum 2 years of experience in a high-volume call center or customer service setting
• Background in pharmacy, PBM, or healthcare services is a plus
• Strong verbal and written communication skills
• Ability to navigate multiple systems and communication platforms simultaneously
• Bilingual Spanish preferred but not required
• Strong critical thinking and multitasking abilities in a fast-paced, service-driven environment

Schedule & Work Environment: 

• Full-time, Monday through Friday
• Rotating shifts between 8:00 AM – 8:00 PM CST
• Work from home, must reside within commutable distance to Tucson, AZ
• Team-oriented virtual work environment with quarterly in-person training and collaboration events
• Ideal for professionals who thrive in service roles and want to grow within the healthcare support field

Salary Range:The salary range for this position is $37,000 – $48,000 per year ($18.00 – $23.00 per hour), based on experience.

Interview Process:

1. Initial Screening with the TalentLNX Recruiting Team
2. Final Virtual Interview with the Member Services Supervisor and or Operations Manager

Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status under applicable law. We actively seek to recruit, develop, and retain talented individuals from diverse backgrounds, and we encourage all qualified candidates to apply for our job opportunities.